Where are you stocked at?
Can I view your products in person?
Sure! We stock at the boutique stores listed above. Do drop by any of these stores to find out more!
Tell me more about your products.
Each lamp has been painstakingly designed by hand, and in limited quantities. No two lamps are the same, and each piece has its own concrete swirls; some even have little cracks that tell their own story. Shower them with some TLC!
Do you allow me to select my bulbs?
As a value added service and show of gratitude to our hardworking clients who take the trouble to find us online, we do allow the selection of bulbs! You can also meet us when we deliver the products to you, and we can chat! Additionally, we offer discounts from time to time, so watch this space!
What product care steps do I need to take?
Our concrete lamps are sanded down for a nice finish. They are therefore slightly chalky by nature. Do dust your item off once in awhile and it will set over time. Please also note to take care of our lamps - concrete is basically sand and if dropped, will break.
Please ensure that bulbs are screwed in fully prior to switching them on.There might be a short circuit if done otherwise.
As the bulbs are vintage and use filament, please do not shake vigorously once the lamp has been turned on.
The bulbs are replaceable, and you can find them stocked at our online shop in various designs (or any cool vintage shops). Otherwise, you can also google for some alternate options. Any E27 size bulbs will fit; however, regular florescent bulbs (e.g. those from IKEA) will not be able to dim properly, so note that you will have to use those at your own risk.
After the lamp has been properly assembled, it is OK to turn it on/off via your main switch (if it is connected via a multi-plug). There is no need to switch off the dimmer before turning off your mains.
What are my payment options?
We currently accept:
2) Bank Transfer (Please transfer to POSB Savings Account number: 104-26023-3)
Why no credit card? I want to clock my points!
The credit card charges between 3-5% for all transactions, in order to keep prices affordable, we do not accept credit cards.
I would like to collaborate! Who do I approach?
For all collaborations, do approach us using the contact page above. We'd love to hear from you!
I have more inquiries. What do I do?
Hit us up using the contact page and we will get back to you as soon as we can.
What workshops do you offer?
We have an exciting new series of workshops and we are open to host a workshop for your family or company event! Drop us a note!
What about shipping and delivery?
Delivery is fixed at $10 (within Singapore), if we meet up at an agreed location, delivery is free!
We always prefer to meet our customers as we would like to get to know you as our valued customer.
Do you do international shipping?
We are currently concentrating on our local business. For all overseas orders, do head over to our Etsy page to check us out. The prices listed are higher due to the included shipping rates.
What is your refund/exchange policy like?
Our lamps and bulbs are tested prior to delivery and are 100% proven to be in good working condition. However, in the event of a damaged or spoilt product, we will take full responsibility. Please let us know via email within 7 days upon receiving the product, and we will work to an agreed solution. To be eligible for an exchange, your item must be in the same condition as when you received it. Your item must also be in the original packaging and you need to have the receipt or proof of purchase.
Refunds: Once we receive your item, we will inspect it and notify you immediately that we have received it. If your return is approved, we will initiate a refund to the original mode of payment.
Shipping: You will be responsible for paying for your own shipping cost of returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Is your business registered?
We are a locally registered business with ACRA. But more than that, Concrete Everything represents our determination to be serious about our products and services, and we sincerely hope you will be happy shopping with us.
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